So What Is CX Strategy Anyway? Forrester defines a CX strategy as:
A plan that guides the activities and resource allocation required to deliver intended experiences that meet or exceed customer expectations in accordance with the goals of the organization.
Unlimited experiences offers a holistic view to CX design and implementation. Our services are listed below.
Discovering your customer's personas and their experience.
CX Strategy Implementation and Design
From roll-out to journey optimisation
We lead the client in developing a plan that guides the activities and resource allocation required to deliver experiences that exceed customer expectations in accordance with the goals of the client’s organisation
Business Culture Transformation
We drive the importance of journey leadership in our client’s business through organizational realignment and by building stakeholder teams
Discovering Customer Identities
Our objective is to develop clear and intricate understanding of the client’s customer identity before launching into experience design.
This process involves the journey exploration and pilot to prove value to the business.