COVID-19 Hospitality Industry Survival Guide

“Exploring ways to drive productivity when labor is unavailable”
The pandemic has not only revealed vulnerabilities but opportunities to improve guest experiences, performance of businesses and the building of industry-specific communities. Leaders have had to reconsider which costs are truly fixed versus variable as the shutting down of establishments sheds light on what is ultimately required versus nice to have.
Decisions about how far to flex operations without loss of efficiency has been informed by the experience of closing the establishments. Opportunities to push the envelope of technology adoption has been accelerated yet it is crucial that organizations are not just digitizing stuff but there is an understanding of customer goals, digitizing to solve customer problems and digitizing to solve an end to end customer journey.
Contact us for a free practical and easy to implement survival guide, helping businesses drive productivity even when labor is unavailable. Use the contact details available on our website.

 

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      Thank you for your feedback. It is important to note that there are customer groups that do not have the infrastructure and means to access information digitally, it is therefore very risky to look at customers as a country without understanding these dynamics and nuances.

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